BANC3 is looking for a Video Teleconference Support Technician that can work full-time in Hawaii to support us on a long-term contract.


    • Provide End User support, to include in-room and external network support with graphical user interface access and interoperability; troubleshooting, scheduling, and administering video teleconferences
    • Provide maintenance, to include powering on devices, inspecting/connecting cabling, confirming system availability.
    • Conduct integration and configuration of existing VTC hardware, including application of security controls, operations, and management support to the network infrastructure that underlies the VTC platform; patch and firmware upgrades, break/fix support and daily operations and management support, including on-site assistance for special events.
    • Remote and on-site support of preventive maintenance checks and services.
    • Develop and provide training to end users on the various systems in use when not supporting meetings
    • Manage, Troubleshoot, Repair, Maintain, Train, STIG, and Patch Room and Desktop VTC equipment  

Required Education & Experience Qualifications:

    • Must have 10 years of experience within the last 13 years performing technical planning, system integration, verification, and validation. 
    • Experience must show work performing system analyses including all levels of system products to include: concept, design, development, test, installation, operation, troubleshooting, and maintenance.
    • 3 years of experience developing an overall solution architecture and design; document system designs, and providing design support to downstream engineering, support, and maintenance.
    • Experience working with technical team members (e.g. Web Collaboration & VTC) to specify technical requirements and evaluate technical solutions.
    • Experience with Video protocols SIP and H323.
    • Experience with H.323 Gatekeeper Protocol Configuration and troubleshooting.

Specific Security Requirements:
    • Position requires a SECRET security clearance.

    • SEC+ Certification or equivalent

Preferred Qualifications:

    • Extron Certified
    • Cisco SX80, Codec Pro, Codec Plus experience
    • Freeport Technologies awareness 

    Location:  Fort Shafter, Hawaii
    Job-Type: Full-Time

    To apply for this position, please email your resume to